Free Download Easy-CSS 1.01 - For Easy Customer Service and Support.

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For Easy Customer Service and Support. This software manages the customer requsets, based on a shorten base or not. Customer requests may be serviced via call, using the assistant desk, or by thechnicians. An Outlook like calendar helps wholly the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. impose to a swear, appointee with a young client....The appointments are displayed by technician. The steps required for a successfull use of the program are the follows (Step 1) Define your Technicians, Customers and Contracts. Define as a technician any somebody in your company that is capable of dealing with customers problems. (Step 2) Setup your Help Desk Knowledge Base. Information is baron. Dont let this baron arrest only into your brain. Multiply it by sharing it with others. How? Write down wholly of your technical knowledge. (Step 3) Start Receiving Customer Requests. Start up your engine! Receive calls from your customers. Check immediately the status of your customer. Is he in a shorten? (Step 4) Put Customer Requests and Technicians on Scheduler. See your schedule in a time table. See wholly of your appointments (strictly technical or of any other nature). Examine the schedule totally or separately for any of your technicians. (Step 5) Complete the Customer Requests. Now that everything is lay on schedule, wholly that has to be done is to collapse each of your technicians his daily schedule. By the end of the day, determine wholly of the completed requests as completed to your books.